This book is the 3rd volume in the Resilient Health Care series. Resilient health care is a product of both the policy and managerial efforts to organize, fund and improve services, and the clinical care which is delivered directly to patients.

Preface; Editors; Contributors; Prologue: Why Do Our Expectations of How Work Should Be Done; Never Correspond Exactly to How Work Is Done? Towards a Resilient and Lean Health Care; The Jack Spratt Problem: The Potential Downside of Lean Application in Health Care - A Threat to Safety II; Recovery to Resilience: A Patient Perspective; Is System Resilience Maintained at the Expense of Individual Resilience? Challenges in Implementing Resilient Health Care; Exploring Ways to Capture and Facilitate Work-as-Done That Interact with Health Information Technology; Resilience Work-as-Done in Everyday Clinical Work; Understanding Resilient Clinical Practices in Emergency Department Ecosystems; Reporting and Learning: From Extraordinary to Ordinary; Reflections on Resilience: Repertoires and System Features; Power and Resilience in Practice: Fitting a 'Square Peg in a Round Hole' in Everyday Clinical Work; Modelling Resilience and Researching the Gap between Work-as-Imagined and Work-as-Done; Simulation: Closing the Gap between Work-as-Imagined and Work-as-Done; Realigning Work-as-Imagined and Work-as-Done: Can Training Help? Resilient Procedures: Oxymoron or Innovation? Conclusion: Pathways Towards Reconciling WAI and WAD; References; Index

Jeffrey Braithwaite, BA, MIR (Hons), MBA, DipLR, PhD, FAIM, FCHSM,